Customer Care

At Sentinelle, Customer Care is Paramount

We are committed to developing products that enable clinicians to provide earlier detection and better treatment of disease. Our dedicated team of Customer Care Professionals provides on-going support for the life of your system, delivering a full compliment of services and training to help optimize workflow and enable improved diagnosis.

From consulting with radiologists and MR technologists, we’ve identified what’s important to our customers:

Best Practices

We offer clinical and biomedical training programs so you can learn how to optimize the use of your system from the experts.

Response Time

Access our clinical and service experts 24 hours a day, 365 days a year.

Optimal Workflow

We offer service plans with uptime guarantees to keep your systems working at their best.

Solutions for the Real World

Our innovative coil design allows for a quick and economical solution for service. We offer expedited delivery of replacement coils to get your system operational sooner.

On-Site Training and Support

Sentinelle Medical Inc. believes clinical education and training on breast MR imaging and MR guided interventions is paramount for providing the highest quality patient care. We are dedicated to ensuring our customers have the required resources to operate an efficient and productive breast MR program.

Our highly qualified technical support team provides installation and training to optimize the use and performance of the Sentinelle Vanguard™ system. Our dedication will provide continuous support throughout your partnership with Sentinelle Medical®. Our commitment to breast MR research and development will ensure your team is always current on the latest features and benefits of the Vanguard system and breast MR imaging technology.

With every purchase of a Sentinelle Vanguard Breast MR Auxiliary Table™, Sentinelle provides two days of applications training on diagnostic and interventional Breast MRI. As of August 2008, our training session is approved for 6.0 Category A Continuing Education Hours as designated by the Society for Magnetic Resonance Technologists Education (SMaRT Ed). Visit the SMaRT site for more information.

The SMRT is recognized by the American Registry of Radiologic Technologists (ARRT) as a Recognized Continuing Education Evaluation Mechanism (RCEEM).

All ARRT (American Registry of Radiologic Technologists) registrants need to complete 24 CE credits every two years to maintain their certifications. Visit the ARRT site for more information.

For more information, please contact:

Audrey Kuo
Applications Specialist
(866) 735-3744, Option 2

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